These questions are around our core values, which are five statements that define how our company, and our people operate at all times. Here's a reminder of what they are...
"We make it better for tomorrow"
We make it better for tomorrow by being open minded, interested and engaged with both our clients and our colleagues. That extends into our desire to improve our processes, the way we communicate and interact with each other and our clients, and we do all of this in a respectful and considerate manner and by just being nice to one another. This can be seen often in our clients reviews where praise and thanks is repeatedly given for our employees helpful and friendly ways.
"We are reliable and get it completed"
We are experienced and knowledgeable, we know our jobs, and we are quick, friendly and efficient. We know that our clients and colleagues also rely on our work being finished on time, so we hold ourselves accountable and do our very best to do what we say we will do, and produce what is necessary. This is why we are able to consistently provide our clients with their reports within 3 working days, something no other company can guarantee!
"We do the right thing"
By being honest and straightforward we don’t confuse and mislead, which ensures we do the right thing by both our clients and our colleagues. If something needs fixing we know that we can call it out without recrimination. We treat others as we would like to be treated ourselves and this means we can all enjoy doing our jobs everyday, with no regrets.
"We keep it clear and simple"
We all work hard to keep our processes easy to follow for clients and for one another. We break things down into clear easy steps for our clients to follow and for ourselves. We all use layman's language and terms so that everyone understands what is being said and no one is bamboozled. Keep it simple, stupid has become one of our well known phrases at PHC!
"We are always growing"
We do this when we look for and engage in ways we can improve and grow. We are growing to provide an opportunity to all of our employees to reach their own goals. The leadership team are focused on our 1 year plan so that the company itself continues to grow healthily.
The objective behind this Organisational Check-Up Survey is to improve all our company's systems and processes. Your suggestions will allow us to improve our processes, systems and training to become the best that we can.