Survey

Please complete this organisational check-up survey to assist the leadership team in identifying our strengths and weaknesses, and enable relevant development of the company.

• Answer the survey queries from your own viewpoint of the business unless the question advises differently
• Answer the questions honestly - the idea is to identify what's working and what's not working, there is no "right" or "wrong" answer.
• The form will take approximately 60 minutes to complete for the first time.
• If you don't understand a question please document that in the form text field.
• Click the NEXT button after you complete each section.
• Only one entry should be made. Use the back button to review previous answers if required before clicking submit.
• When you are happy with your responses please remember to click SUBMIT at the end of the form to upload your answers.

"We make it better for tomorrow"

We make it better for tomorrow by being open minded, interested and engaged with both our clients and our colleagues. That extends into our desire to improve our processes, the way we communicate and interact with each other and our clients, and we do all of this in a respectful and considerate manner and by just being nice to one another. This can be seen often in our clients reviews where praise and thanks is repeatedly given for our employees helpful and friendly ways.

"We are reliable and get it completed"

We are experienced and knowledgeable, we know our jobs, and we are quick, friendly and efficient. We know that our clients and colleagues also rely on our work being finished on time, so we hold ourselves accountable and do our very best to do what we say we will do, and produce what is necessary. This is why we are able to consistently provide our clients with their reports within 3 working days, something no other company can guarantee!

"We do the right thing"

By being honest and straightforward we don’t confuse and mislead, which ensures we do the right thing by both our clients and our colleagues. If something needs fixing we know that we can call it out without recrimination. We treat others as we would like to be treated ourselves and this means we can all enjoy doing our jobs everyday, with no regrets.

"We keep it clear and simple"

We all work hard to keep our processes easy to follow for clients and for one another. We break things down into clear easy steps for our clients to follow and for ourselves. We all use layman's language and terms so that everyone understands what is being said and no one is bamboozled. Keep it simple, stupid has become one of our well known phrases at PHC!

"We are always growing"

We do this when we look for and engage in ways we can improve and grow. We are growing to provide an opportunity to all of our employees to reach their own goals. The leadership team are focused on our 1 year plan so that the company itself continues to grow healthily.

Our core focus is the area of business we must predominantly focus all of our time, energy and resources on. Our core focus is to grow a profitable business that assists clients and mavens with the buying and selling of properties, through great people & great results.

Our companies core niche is the filtering mechanism we use to make decisions about the work we do. Our core niche is to provide professional services to help facilitate or enhance the ownership, purchase, sale, rental or transfer of a property.

Our target market is who we want to focus our marketing efforts on. At PHC our target market is made up of two target markets groups which are of equal importance to us when winning leads and sales.

1) Target Market for paying clients:

• Residential property owners
• Residential property buyers
• Residential property vendors
• Commercial property owners
• Commercial property buyers
• Commercial property vendors

2) Target Market for referring clients or "Mavens" as we like to call them:

• Estate Agents
• Solicitors
• Mortgage Brokers
• Financial Advisors
• Architects
• Past Clients
• Banks

The services we provide to our target market are limited and we are strongly reliant on referrals. It can take years of effort for our marketing, sales and engineering teams to build up a strong relationship with our target market. Unfortunately just one misguided comment or inconsiderate act by any one individual has the potential to damage the relationship irreparably and lose any associated future referrals or orders.

It is essential therefore that all our individual interactions with our target market are given 100% consideration and effort.

The 3 uniques describe the 3 things that make us better than our competition and why our customers buy from us

1) "We are transparent" - Open and honest pricing, excellent communication and provision of services

2) "We know our stuff" - Knowledgeable, experienced and professional

3) "We do what we say" - Efficient, prompt and reliable

Our Weekly Department Meetings are an opportunity to make sure everything is on track.

The aim of the meetings are to ensure that the company systems and processes work well so that the services we provide meet our Core Values and Core Focus.

• If we are on track for the week, then we are on track for the quarter, and if we are on track for the quarter, then we are on track for the year, and so on.
• At least 50% of the meeting time should be spent solving issues and improving processes.
• It is important not to miss or be late for meetings.
• It is important that full concentration is put into the meeting and actions such as replying to emails, texts etc. is put to one side until the meeting is finished.

Our core systems and processes enable the future progress and growth of the company. They should be simple and stackable and followed by all.

Our company needs to be organised in a way that reduces complexity and increases accountability. Too many companies fail because they stick to old comfortable ways of doing things and are unwilling to change and adapt to an ever changing market.

The core processes typically include the following:

• The HR process.
• The Accounting process
• The Training process.
• The Quality Control process
• The Marketing process
• The Sales process
• The Engineer/Operating process
• The Customer complaint process
• The Customer Retention process

Data and scorecards allow us to monitor the companies performance on a weekly basis, quickly showing what is going right and wrong with the company.

Complete mastery of our data and scorecards is achieved when we boil all the companies numbers down to a point where everyone has a meaningful, manageable number or set of numbers to guide them through their days work.

According to an old business maxim, anything that is measured and watched is improved. There are nine distinct advantages to referring to our "numbers".

1. Numbers cut through subjective feelings and show what is really going on.
2. Numbers prevent and stop gut reactions to isolated events.
3. Numbers create accountability.
4. Accountable people appreciate numbers.
5. Numbers create clarity and commitment.
6. Numbers create competition.
7. Numbers produce results.
8. Numbers allow you to solve problems faster.
9. Numbers create teamwork.