Terms and Conditions for a Damp Survey

To understand what is included and not included in your report it is essential and recommended that the following terms and conditions are read in full. By booking our services you are agreeing to these terms.


  1. Limitations of report
  2. Apartment / Duplex / Maisonette Surveys
  3. Accessibility, voids, and concealed areas
  4. Redecoration
  5. Photos
  6. Price and payment
  7. Report issue
  8. Liability, confidentiality, and ownership
  9. Termination

1. Limitations of report

a) The Damp Survey Report is based on a visual inspection only of the exposed and accessible main parts of the property and reports on damp issues only.

b) The surveyor will use a damp tester and infrared camera to assist in obtaining surface readings but will not drill or make openings in walls, ceilings or floors as part of a visual damp survey.

c) The damp survey will report on damp issues, condensation issues and active leaks that are visible at the time of inspection. It is quite common for windows, doors, walls, or roofs to have leaks that are only active and visible under certain weather conditions e.g. wind driven rain, and these conditions may not be replicated at the time of the survey. Dampness can also be caused by seasonal factors or intermittent leaks that are not present at the time of inspection. The survey excludes liability for leaks that latently occur during weather or other conditions not replicated at the time of the damp survey.

d) If the engineer makes a comment in the report in relation to any non-damp issue, it is provided for limited information only and should not be deemed conclusive

2. Apartment, Duplex, and Maisonette Surveys

a) The damp survey is restricted to the apartment, duplex or maisonette only and covers damps issues within the unit, damp issues emanating from the unit or roof above the unit, rising damp issues, the outside walls, windows and doors of the unit and damp issues from the unit balcony.

3. Accessibility, Voids, and Concealed Areas

a) The inspection can take no account of works covered up, inaccessible or otherwise obscured from view e.g. furniture, fittings, clothing, personal belongings, etc. No moving of furniture or personal belongings will be carried out during the inspection.

b) Where areas of the main structural components are unexposed, covered, or inaccessible, no definitive opinion can be given. For example, if there is no hatch access to roof spaces or areas under floors then the engineers’ comments cannot be conclusive; opening-up would be required before a more accurate assessment can be made by the engineer. If subsequent re-inspection is required, an additional fee will be quoted for and charged accordingly.

c) Internal roof structures will be inspected where safe access exists via a loft hatch not more than 3 metres above the adjacent floor or ground. Where no reasonable safe access is available, the roof spaces will not be inspected.

d) Roof spaces that are limited in height, dangerous or unsafe to manoeuvre in, will not be inspected.

e) Ladders will be used for inspections where it is safe to do so, up to a maximum of 3 metres in height. The engineer will not climb onto or walk on any roof surfaces. External roofs over 3 metres from ground level will be inspected using binoculars from ground level.

f) The survey of the property is carried out from within the grounds of the property and from public areas adjacent to the property. We cannot trespass on to other people’s private property to get better views.

4. Redecoration

a) Recent redecoration can hide or disguise visual evidence of existing defects in a property. E.g. evidence of moisture issues (such as mould and water stains, or cracks in walls), can be painted or wallpapered over.

b) Moisture issues and cracks covered up by redecoration normally take up to one year before they once again become evident.

c) Should a defect or deficiency subsequently become apparent we are happy to offer direction and advice. E.g. seasonal dampness not active or visible at the time of survey.

5. Photo’s

a) The photo’s that are including in the report are low to medium resolution photos and are not detailed or high quality.  They are included in the report to enable a client to better understand what the engineer is referring too.

6. Price and Payment

a) Valid numbered quotations are provided in writing only and are valid for thirty days from the date of issue. The quotation is a net figure and is subject to VAT at the current rate.

b) Payment can be made by credit card, debit card, and Electronic Funds Transfer (EFT). Payment is taken at the time of booking.

7. Report Issue

a) Reports are issued by email. The email will contain a link to a secure site, where the report can be viewed and downloaded.

b) Reports are provided in colour PDF format only.

c) Requests to provide a hard copy may incur an additional postage fee, and the report will be issued in black and white.

8. Liability, Confidentiality, and Ownership

a) Ownership of the report passes to the client upon receipt by Property Health Check Limited of full payment.

b) The report is issued to the person to whom it is addressed for theirs and their legal advisers use and is not intended or authorized to be used by a third party, without our prior written consent.

c) If a third party chooses to use this inspection report, they do so without Property Health Check Limited’s permission or authorisation, and they do so at their own risk. No communications will be entered into with any third party re the report, without the prior consent of the client.

9. Termination

a) The Client may terminate an Agreement but must give a minimum of two working days’ notice.

b) If a cancellation or a postponement takes place within two working days of the inspection, then 25% of the quotation total fee will be charged.


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